FAQ

SHIPPING INFORMATION

Do you ship to my country?
Please see the list below of countries that we are able to ship to, listed alphabetically. If your country is listed below, you can choose the country among the options at check out. Please note that we, unfortunately, are unable to ship to USA.

We ship to the following countries:
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Israel
Italy
Kosovo
Latvia
Lithuania
Luxembourg
Macedonia
Malta
Montenegro
Netherlands
New Zealand
Norway
Poland
Portugal
Qatar
Romania
Serbia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom
Vatican City
Åland Islands

How much will the shipping cost? 
Before confirming your order, you will find information about shipping costs (both standard and express shipping) at check out. Please note that when ordering heavy and large furniture abroad, additional freight costs will have to be calculated and added to your order. When this is the case, you will be contacted about the additional freight cost before it is added to your order, so that you can confirm the cost. Feel free to contact our customer service if you have any questions about additional freight costs.
 

PRODUCT INFORMATION

Where can I find information about size, measurements and any additional details about the product I wish to buy?
At each product page, you will find “Similar Products” and “Details” right below the Add To Shoppingbag button. Under “Similar Products” you can see similar products in other colors or sizes. Under “Details” you will find information about sizes, measurements and materials. There you will also find washing advice and advice on product care, if applicable.

 

ORDER & DELIVERY

How quickly can I receive my order?
We have a large stock room and quick deliveries, which means that we in most cases can send your products as soon as we have received your order. Once the order is sent from us, the delivery will normally reach you within a week (throughout all of Europe). We always do our very best to meet the expected delivery time so that you can receive your products as soon as possible. In the few cases where your product is not in stock (when ordering a pre-order item), all the products in the same order will be delivered at a later time. This is because we order the item/s and await deliveries from our own vendors.

Is it possible to make changes to my order?
Once your order has been placed, you cannot make any changes to it. Your order is sent to the stock room for packing instantly, so that your order can be sent to you as soon as possible. Orders containing items that are not in stock (pre-orders) cannot be changed, either.

Is it possible to cancel my order?
Unfortunately, no. We process your order as soon as it has been received, so that your order can be sent to you as soon as possible. Orders containing items that are not in stock (pre-orders) cannot be cancelled, either.

Has my order been sent?
As soon as your order has been sent from us, you will receive a confirmation e-mail telling you that your order is on its way to you. When the package has reached your closest terminal you will also receive a message from DHL containing delivery information.

Is it possible to track my shipment?
As soon as your order has been sent from our stock room, you will receive a confirmation e-mail containing your tracking ID You can always use the tracking ID to track your order here: Track Shipment
 

PICK-UP AT STORAGE ROOM IN VÄSTERÅS, SWEDEN

Is it possible to pick up my order at your storage room in Västerås, Sweden?
Our storage room in Västerås (Sweden) is open 12pm – 4pm every Friday that is not a public holiday in Sweden. Between these hours, you are welcome to visit us if you want to place an order and pick it up instantly, avoiding freight costs and delivery times. Please note that you have to place your order when visiting us, it is not possible to pick up orders that have been placed earlier on during the week or the day (since all orders are always sent to packing instantly). Our address is Kranbyggargatan 3 at Hälla in Västerås (Sweden). You will find our entrance at the back of the building, the door is labelled “Ankommande gods”. Please use the white doorbell. Welcome!

Purchases made when visiting our store cannot be returned, refunded or exchanged.

 

REFUNDS, RETURNS, EXCHANGES & CLAIMS

Something with my order is not correct.
Mistakes can always happen, we always try our very best to solve any problems that might occur. If you notice that something about your delivery is incorrect, please contact our customer service so that we can help you as quickly as possible.

How do I return an item?
If you are unsatisfied with anything that you have purchased, please begin by reading through our refund policy. Once you have done that, contact our customer service and state your order number and what item/s you want to return so that we can register that you will send items back to us (see address below). You pay for the return and the package is to be sent to the following address: Miniroom AB, Kranbyggargatan 3, SE-72314 Västerås, Sweden.

How do I exchange an item for another one?
Do you wish for an item in another size or color? Place a new order with the new item, in that way your new order will be processed instantly and you can receive the new item as soon as possible. You then need to contact our customer service and state your order number and what item you want to return. Please see “How do I return an item” above. An “exchange” is processed as a return and a new order. Items are to be sent back in pristine condition, with all its original packaging, ready to be resold. 

My package was damage when I received it, what do I do now?
All visible damages that have occurred during transport has to be reported instantly directly to the courier/DHL. They then have to make a note about the damage on your consignment note. Any damage that has not been been noted by DHL cannot be refunded. Please inform the courier that the package is damaged so that the damage will be noted on the consignment note and registered in DHL’s system.

I have received a damaged item. How do I make a claim?
If an item is damaged, you need to keep both the item, the packaging and the package. Neither of these may be discarded. The packing slip must be kept on the package. You also need to document the damage by photographing it and e-mailing the image/s to info@miniroom.se. Please send evidence in form of image/s documenting the damage in an e-mail to our customer service so that we can help you in the best way possible.  

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